Kitara is a mighty but small company. 

Our policies are designed to best support our community whilst honoring our capabilities.

We aim to offer exemplary customer service and thank you for your support. 

RETURN POLICY: We are unable to accept returns or process cancellations or exchanges. 

For the safety and satisfaction of our community, we ensure that all customers receive brand-new products.  

Please contact us if there is any damage from shipping. 

In the rare circumstances where a customer makes a mistake at checkout and is able to exchange unused products in original packaging, we may be able to make an exception to our standard policy and facilitate an exchange. This is at the discretion of Kitara's CEO and we ask that customers cover the cost of all additional shipping charges associated with the exchange and a $50 re-stocking fee.

USA SHIPPING POLICY:

After I place my order, when can I expect it to be shipped? We aim to ship within 2-5 business days of receiving your order.

Occasionally, we will need to take a few consecutive days off for travel and/or rest. If our orders are processing out more than 2-5, we will place an alert on the banner at the top of our site explaining the next shipping date. 

Any live pre-orders will ship out after the date on the product listing. 

What shipping carrier do you use? Our primary shipping partner is UPS, which does not ship to P.O. Boxes. However, for customers in Hawaii we are able to ship via USPS. 

Do you ship to P.O. Boxes? Generally, we are not able to ship to P.O. Boxes. However, for customers in Hawaii we are able to ship to P.O. Boxes using USPS. 

What if I enter my address incorrectly or am not able to receive my package? Please double check your address is entered correctly and plan for the arrival of your package accordingly. If your package is returned to Kitara for these reasons, customers will be expected to cover any additional shipping costs for resending the package plus a $50 re-stocking fee.

Do you ever offer free shipping? 

Yes! Sometimes we send out emails that give our subscribers a code to free shipping.

We also occasionally offer windows of free shipping through an announcement on the banner at the top of our website. 

INTERNATIONAL SHIPPING POLICY:

Where does Kitara ship yoni steam seats? Kitara offers worldwide shipping for our two collapsible yoni steam seats and select accessories. We have already sent yoni steam seats to over twenty countries including Australia, Canada, and all over Europe: England, France, Spain, Slovenia and beyond! 

Does Kitara ship yoni steam herbs and herbal teas internationally? Unfortunately, we are not able to offer international shipping on items other than our collapsible yoni steam seats and select accessories. 

Are there additional costs for international shipping? Possibly. We ask our international customers to please check their country's customs policy and take responsibility for any additional costs and fees.