Shipping and Return Policies
Kitara is a mighty but small company.
Our policies are designed to best support our community whilst honoring our capabilities at this early stage Kitara's development.
We aim to offer exemplary customer service and thank you for your support.
We aim to ship within 1-3 business days of receiving your order. Our primary shipping partner is UPS, which does not ship to P.O. Boxes. Please double check your address is entered correctly and plan for the arrival of your package accordingly. If there is is an error with your address or if you are not able to receive the package when it is delivered and it is returned to Kitara we ask you cover the additional shipping costs.
We offer free shipping on our Kitara yoni steam box bundles and on all orders over $225 within the continental US.
We ship our steam seats all across the world. We ask our international customers to please check their countries customs policy and take responsibility for any additional costs and fees.
Unfortunately we are not able to offer international shipping on items other than our yoni steam seats. You may choose to add herbs and accessories to your yoni steam order, but we can not send smaller items on their own.
RETURN POLICY, please read. We are unable to accept returns or process exchanges. Please contact us if there is any damage from shipping.