Shipping and Return Policies
Kitara is a mighty but small company.
Our policies are designed to best support our community whilst honoring our capabilities at this early stage in Kitara's development.
We aim to offer exemplary customer service and thank you for your support.
RETURN POLICY: We are unable to accept returns or process cancellations or exchanges.
For the safety and satisfaction of our community, we ensure that all customers receive brand-new products. Thank you so much, we appreciate you and your understanding.
Please contact us if there is any damage from shipping.
Special note about our glass yoni steam pot: This glass is tested to extreme heat and if intact will not break on your burner. However, the pot is made of glass. So if you drop it in the sink, travel with it regularly, etc it may become damaged. Once it has a crack, it is no longer safe for use and that crack will expand on the burner. So please take extra care of your glass pot. We will absolutely replace it if it is damaged in shipping but we are unable to offer replacements after 3 weeks of delivery.
USA SHIPPING POLICY:
After I place my order, when can I expect it to be shipped? We aim to ship within 2-5 business days of receiving your order.
Occasionally, we will need to take a few consecutive days off for travel and/or rest. If our orders are processing out more than 2-5, we will place an alert on the banner at the top of our site explaining the next shipping date.
Any live pre-orders will ship out after the date on the product listing.
What shipping carrier do you use? Our primary shipping partner is UPS, which does not ship to P.O. Boxes. However, for customers in Hawaii we are able to ship via USPS.
Do you ship to P.O. Boxes? Generally, we are not able to ship to P.O. Boxes. However, for customers in Hawaii we are able to ship to P.O. Boxes using USPS.
What if I enter my address incorrectly or am not able to receive my package? Please double check your address is entered correctly and plan for the arrival of your package accordingly. If your package is returned to Kitara for these reasons, customers will be expected to cover any additional shipping costs for resending the package.
Do you ever offer free shipping? Yes! When we offer deals for free shipping they will be announced on the banner at the top of our website.
INTERNATIONAL SHIPPING POLICY:
Where does Kitara ship yoni steam seats? Kitara offers worldwide shipping for our two collapsible yoni steam seats. We have already sent yoni steam seats to over twenty countries including Australia, Canada, and all over Europe: England, France, Spain, Slovenia and beyond!
Does Kitara ship yoni steam herbs, herbal teas and yoni steam accessories internationally? Unfortunately, we are not able to offer international shipping on items other than our collapsible yoni steam seats.
Are there additional costs for international shipping? Possibly. We ask our international customers to please check their country's customs policy and take responsibility for any additional costs and fees.
What do I need for yoni steaming?
Most simply, only three things you truly need to yoni steam are a safe pot, water, and fire/heat source. Yoni steam herbs may optimize the benefits of steaming but are not a required part of the yoni steam practice.
For safety information about steaming with only a pot and water, please check out the below video How to Yoni Steam at Home WITHOUT a Yoni Steam Seat.
For added safety, ease, and comfort, many yoni steam loving folks choose to support their practice with the use of a yoni steam seat or yoni steam sauna.
What is a yoni steam sauna?
A yoni steam sauna is a simple wooden box that allows the practitioner to sit safely and comfortably over a steam pot. You may also see this referred to as a yoni steam box, a yoni steam stool, a yoni steam seat, or a vaginal steaming sauna. It has many names, but they all refer to the same thing.
The Kitara yoni steam sauna is built with a strategic design so that a practitioner can use a burner to sustain the heat and steam.
Though a burner is not required for yoni steaming, we hear time and time again, "I wish I had purchased a burner sooner. Now that I have a burner, my yoni steam practice is so much easier!"
How to Yoni Steam WITHOUT a Special Seat
Though we of course love and recommened our Kitara Yoni Steam Seats, we also understand that you might want to try yoni steaming before you purchase one.
In this video, you'll meet Kitara's founder and Certified and Vaginal Steam Practioner Kit Maloney. Kit helps guide you through the earliest stages of your in-home yoni steam practice.
Do you have more yoni steam questions?
Download our Free Essential Guide to Yoni Steaming
Brand new to yoni steaming? Have you been yoni steam practice for years? There is something for everyone in our FREE expert guide to in-home yoni steaming. Download today!
YONI STEAMING GUIDE INCLUDES
The Fundamentals of Yoni Steaming
Safety: Don't Get Burned
8 Reasons to Yoni Steam
Yoni Steaming Herbs
How to Long to Yoni Steam
When to Yoni Steam
Working with a Practitioner
What to Expect from Yoni Steaming
and so so much more... 22+ pages of expert guidance!
More Praise for Kitara's Free Yoni Steam Guide
"This is incredible! Going through this guide helped me to better understand how to benefit from yoni steaming. The information is presented in such an accessible way and I learned so much!"
"I had so many questions and they were all answered! I've been wanting to yoni steam for ages, but this guide gave me the confidence and I boost I needed to finally get started!"
22 Pages of Expert Guidance
Benefit from the most comprehensive free yoni steaming guide available anywhere on the internet!
Written by Kit Maloney, Kitara's founder and Certified Vaginal Steam Practitioner in all advanced courses. With a Masters in Gender and Social Policy from the London School of Economics and over 20 years experience as an advocate, activist, and entrepreneur in women's health and wellness, Kit generously shares her knowledge so that you can receive the very most benefit from your yoni steam practice.
The Kitara Yoni Steam Guide is demystifies, simplifies, and clarifies what you need to know in order to yoni steam safely and beneficially in your own home.
"Whoa. This included so much more in depth information than I expected and I'm super grateful it. When it says what the guide includes 'and so much more', they really mean it!"
"I had been intrigued by skeptical of yoni steaming... this guide really helped me understand the practice. Reading it helped me feel good about getting started and now I am yoni steam obsessed!"
"I only wish I'd downloaded this sooner! I love yoni steaming but I didn't realize how much there is to know until I went through this guide. Now I tell all my friends interested in yoni steaming to "start here!"